Refund policy

 

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return. 
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
 
To start a return, please contact us at hello@mollieandmargo.co.uk. If your return is accepted, we will give you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns are done at the customer’s own cost. It is the customer’s responsibility to ensure the returns package reaches us so we advise using a tracked service. 
 
You can always contact us for any returns question at hello@mollieandmargo.co.uk 

Damages and issues 
Please inspect your order and contact us immediately at hello@mollieandmargo.co.uk if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
 
Unfortunately, we cannot accept returns on gift cards. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.